1. Order Verification
    Upon receiving your order, we verify the product's availability with our vendor. As our operations rely on a drop-shipping model, product availability is based on the vendor's location. If the product is available in our Kolkata warehouse, we will ship it from there.

  2. Shipping and Tracking

    • If the product is available, it will be dispatched within 2-3 business days.

    • A tracking link will be shared via your registered email or WhatsApp number.

    • In case of any courier pickup issues, we will rebook the shipment and share a new tracking link in the same manner.

  3. Order Unavailability

    • If the product is not available, the amount will be adjusted with your new orders (a coupon will be generated & shared)

  4. Delivery Timeline
    Delivery times are mentioned in the product's description.

  5. Customer Support
    For any delays or issues, please contact us via WhatsApp at +91 6289772787. Calls are attended based on availability.

    Return & Replacement Policy

    • Unboxing Video Requirement:
      To process any return or replacement request, an unboxing video is mandatory. Ensure the video captures the package being opened, showing the condition of the product as received.

    • Non-Refundable Purchases:
      All purchases are strictly non-refundable. Please double-check all product details before placing your order.

    • Stock Confirmation:
      Before placing an order, confirm product availability through WhatsApp to avoid any inconvenience.

We strive to provide a seamless experience and appreciate your understanding.